Right of withdrawal

The deadline

14 calendar days from the day you, or someone you nominate, physically receives the piece. No justification needed, and no hard feelings.

How to do it

Just tell me before the deadline runs out. Write to hola@hilosdebruja.com or to Calle Rodríguez de la Fuente, 12, Bajo A, 18110 Las Gabias (Granada), Spain. You may use the form below, but you do not have to: any clear statement will do.

You then have another 14 days to send the piece back. Pack it well, ideally in its original box.

Model withdrawal form

Copy it, fill it in and email it to me. Only if you want to use it.

• To Mercedes García Pérez, Calle Rodríguez de la Fuente, 12, Bajo A, 18110 Las Gabias (Granada), Spain, hola@hilosdebruja.com
• I hereby give notice that I withdraw from my contract of sale of the following goods:
• Ordered on / received on:
• Name of consumer:
• Address of consumer:
• Date:
• Signature (only if sent on paper):

About the money

I refund everything you paid, including the original delivery cost, within 14 calendar days at the latest from when you tell me. I may wait until I have the piece back, or until you show me you have sent it, whichever comes first.

The refund goes back by the same means you paid and costs you nothing. If you chose a more expensive delivery option than the standard one, the difference is not refunded.

The cost of sending the piece back to me is yours. That is the only part I do not cover.

If the piece comes back damaged beyond what handling it to see what it is like would cause, I may deduct the loss in value from the refund.

The exception: commissions

Commissioned pieces cannot be returned under the right of withdrawal. They are made with your colours, your name and your instructions, and I cannot sell them to anyone else. This is article 103.c of the Spanish consumer protection act.

That is why I send you a photo before finishing every commission: if something is off, that is the moment to say so and it gets corrected.

This does not affect the guarantee: if a commission arrives faulty or unlike what we agreed, I answer for it just the same.